Frequently asked questions

- e-ticket

- Booking

- Check-in

- Change & Cancel

- Luggage

- Payment & Receipt

- Travel insurance

- Complaints



  1. What is an e-ticket?

    An E-ticket is an electronic ticket that is an alternative to the paper ticket, with the great advantage that you cannot lose or forget an E-ticket. 

  2. When do I receive my e-ticket?

    You will receive your e-ticket by e-mail within two working days of receiving your payment. If you have not received your ticket within two working days, please contact us directly by phone at 088 – 24 787 80.

  3. I did not receive my e-tickets or lost it. What now?

    If you have lost your ticket or did not receive it within two working days, please contact us directly at 088 – 24 787 80.


  1. What should I do if I have not received a booking confirmation e-mail but I have paid?

    If you have not received a confirmation e-mail within 30 minutes of making your booking, your booking may not have been successful. You should then contact our call center by telephone as soon as possible at 088 – 24 787 80. We will then try to reserve the ticket for you. If this is not possible, your payment will be refunded.

  2. How can I view my booking?

    You can view your booking with your reservation number and surname on

  3. I want to book a special different route is that possible?

    Online it is not possible to book routes with multiple destinations or, for example, around the world tickets due to their complexity. For this you can contact our call center at 088 – 24 787 80.


  1. How far in advance do I have to check in?

    For flights within Europe, we generally recommend checking in two hours in advance and outside Europe three hours before departure. For risk destinations such as the United States and Israel, a minimum check-in time of three hours prior to departure for security checks also applies. Check-in counters are generally open half an hour before departure. If you check in less than 2 hours in advance, you run the risk of missing your flight.

  2. Can I check in online?

    Most airlines offer the possibility to check in online through their website from 24 hours before departure.

  3. What is a low-cost flight?

    Low-cost airlines are airlines that offer cheap flights mainly to destinations within Europe. Most low-cost airlines do not include meals and luggage in the ticket price. For this reason, a low ticket price can be offered.

Change & Cancel

  1. How can I change or cancel my airline ticket?

    For this, contact us at 088 – 24 787 80 or by mail at Please note there are costs associated with changing / canceling your airline ticket.


  1. How much luggage can I bring?

    The amount of luggage that you can take depends on the airline you are flying with. An airline has drawn up its own rules about how heavy your luggage can be. And what dimensions, so that everything fits well in the luggage compartment. Airlines distinguish between baggage that you check in (checked baggage) and baggage that you take with you on the plane (hand baggage). For more information about the amount of luggage that you can take with you, visit the website of the airline.

  2. Can I take hand luggage with me?

    Hand luggage is luggage that is not transported in the hold of the aircraft. This luggage can be taken on board. You do not have to check in this baggage. The conditions for hand luggage may differ depending on the airline. As a rule you may take 1 piece of hand luggage per passenger, with a maximum size of 55 x 35 x 25 cm (21,4 x 13,6 x 9,7 inch) and a maximum weight of 8 kg.

Payment & Receipt

  1. What are the booking costs?

    Booking costs are the costs that are calculated for handling your booking. The booking costs are € 25 per ticket.

  2. Is tax (VAT) charged on airline tickets?

    No, airline tickets are exempt from VAT, this should not be confused with airport taxes.

  3. What are the different payment methods?

    You can pay with iDeal and CreditCard (American Express, Visa and MasterCard).

Travel insurance

  1. What is the Ticket insurance?

    With Ticket insurance you are assured that you will get your paid ticket price in the event of airline bankruptcy. You can take out theTicket insurance with for only € 6.00.

  2. What is travel insurance?

    A travel insurance is an insurance policy against damage sustained while traveling. Travel insurance serves as a supplement to insurance policies that have already been taken out, such as health insurance, household insurance and car insurance. Expiring travel insurance is taken out for the duration of a holiday / flight. The cover starts at the moment the journey is started. Please note that travel insurance can only be taken out for passengers with a permanent place of residence or residence in the Netherlands.

  3. What is cancellation insurance?

    With a cancellation insurance you avoid high costs if you suddenly have to cancel your trip. The advantages of this are that you are covered against cancellation costs before and during your trip, that you have no to a limited deductible and that the entire travel sum is returned if you had to interrupt your trip in the meantime.


  1. Do you have a complaint about your trip?

    If you have a complaint about your flight, baggage handling or check-in procedure, you can contact the relevant airline directly because they are responsible for the execution of the reserved services. For information about an airline you can contact us at 088 – 24 787 80.

  2. Where can I submit my complaint?

    If you have a complaint about the service of you can mail this to with a detailed description and your reservation code. We try to respond to your e-mail / complaint within 2 weeks.